Refund Policy
Last updated: August 2025
Welcome to BollardCommonsPort's refund policy. We strive to provide fresh, high-quality pizzas and a seamless ordering experience through our website at bollardcommonsport.sbs. If you are not fully satisfied with your order, this policy explains how refunds and credits are handled for the purchases made on our site.
Questions and eligibility
Requests for refunds or adjustments must be submitted within 30 days of the most recent purchase associated with the same account. To be eligible for a refund, you must provide order details, including the order number, date, items purchased, and the reason for the request. We reserve the right to request supporting documentation, such as a photo of the delivered item, to evaluate a claim.
Conditions for refunds
- Incorrect, missing, or spoiled items: If you receive an item that is not as described, damaged, or spoiled upon delivery, you may be eligible for a full or partial refund, depending on the circumstances and at our discretion.
- Delayed delivery: If a delivery arrives well past the estimated time window and affects your ability to enjoy the meal, we may offer a credit toward a future order or a partial refund.
- Quality concerns: If you are dissatisfied with the quality of a product, we will review the claim and may offer a replacement, account credit, or refund, subject to our assessment.
Non-eligibility
Refunds are generally not provided for items that have been consumed, for orders completed and delivered as placed, or for reasons unrelated to product quality or delivery service. We do not offer refunds for special promotional bundles where terms explicitly state non-refundable prices. We also do not provide refunds for delivery charges incurred for missed or rescheduled deliveries caused by the customer in cases where the order was delivered and accepted.
Process and timeline
To initiate a refund or credit, contact our support team at +44 20 7946 0958 or via the contact page on our site. Please include your order number, date, and a brief description of the issue. Refunds are issued to the original payment method within 5–10 business days after approval, or as account credits for future use at our discretion. If a refund is approved, you will receive a confirmation email to BollardCommonsPort's registered contact address or the email on file associated with your account.
Delivery and payment details
All refunds are processed in £ and reflected in your account within the timeline noted above. If you require a change of payment method for a refund, please notify our support team, and we will attempt to accommodate where feasible. The return address and the business location are listed below for reference: 10 Downing Street, London, SW1A 2AA, United Kingdom.
Credit and account use
Refunds issued as credit will appear as a line item on your account and can be applied toward future orders on BollardCommonsPort’s platform. Credits do not expire within the standard terms of service but may be subject to promotional limitations. Funded credits can be used only for orders placed on the current site, and cannot be exchanged for cash.
Data protection and privacy
Your refund requests and associated information are handled in accordance with our privacy policy. We use this data solely to verify the claim and process refunds or credits and will not sell or share your personal information beyond what is necessary to complete the transaction or as required by law.
Contact information
For questions about refunds or to begin a claim, contact us at +44 20 7946 0958. You can also reach out through the official site at bollardcommonsport.sbs. Our team will respond promptly to help resolve your issue in a fair and timely manner for customers in United Kingdom, London, SW1A 2AA.
Note: This policy applies to orders from BollardCommonsPort and related services available on our platform. We reserve the right to amend this policy at any time. Any changes take effect immediately upon posting and are applicable to orders placed after the update date.